Top 15 Informational Interview Questions and Answers

July 18, 2023
Top 15 Informational Interview Questions and Answers

Whether you are a job seeker, a professional looking to switch careers, or a student exploring different fields, informational interviews can be invaluable in gaining valuable insights, expanding your network, and shaping your career path.

In this guide, we will walk you through the entire process of conducting successful informational interviews.

How to Prepare for an Informational Interview?

Before embarking on an informational interview, it is essential to lay a solid foundation by thoroughly preparing yourself. We'll provide you with practical tips and strategies to maximize the effectiveness of your interview.

Researching the Interviewee

To make the most out of your informational interview, invest time in researching the interviewee. By gaining a comprehensive understanding of their background and expertise, you can tailor your questions and demonstrate your genuine interest. Here's how you can conduct effective research:

  1. Gathering Background Information: Explore the interviewee's professional history, including their previous positions, companies they have worked for, and any notable achievements or contributions.
  2. Exploring Professional Achievements: Look for any accolades, awards, or certifications the interviewee has received. This will give you insights into their expertise and recognition in their field.
  3. Understanding Their Expertise: Dive deeper into the interviewee's specific area of knowledge. Familiarize yourself with their industry and any niche topics they specialize in.

Identifying Your Goals and Objectives

Before reaching out for an informational interview, it is crucial to clarify your own goals and objectives. Clearly defining what you hope to gain from the interview will guide your questions and ensure you extract the most relevant information.

  1. Clarifying Your Career Path: Reflect on your long-term career goals and identify any specific areas or industries you are interested in. This will help you focus your questions and gather insights relevant to your aspirations.
  2. Determining Specific Information Needs: Pinpoint the key information gaps or questions you have about your desired career path, industry trends, or specific roles. This will ensure you gather targeted information during the interview.
  3. Setting Realistic Expectations: While informational interviews are valuable, it is important to set realistic expectations. Understand that the purpose is to gather information and build connections, not necessarily to secure a job offer.

Crafting an Elevator Pitch

An elevator pitch is a concise and compelling introduction to yourself that effectively communicates your background, skills, and purpose for the interview. Craft an elevator pitch that captures attention and highlights your unique value proposition by following these steps:

  1. Introduction to Yourself: Begin by stating your name and provide a brief overview of your current situation, such as your educational background or current job role.
  2. Highlighting Relevant Skills and Experiences: Share key skills, experiences, or accomplishments that are relevant to the industry or field the interviewee is involved in. This will establish your credibility and demonstrate your preparedness.
  3. Stating Your Purpose for the Interview: Clearly articulate why you are seeking the informational interview and what you hope to gain from it. Be specific and show genuine interest in the interviewee's insights.

How to Conduct Informational Interviews?

Conducting an informational interview is not just about asking the right questions; it's about building rapport, managing the conversation effectively, and following up afterward. Let's explore strategies to ensure your informational interviews are successful.

Setting Up the Interview

Before the interview takes place, there are several crucial steps to ensure a smooth process. Follow these strategies for setting up the interview:

  1. Initiating Contact and Requesting an Interview: Craft a professional and concise email or message introducing yourself, expressing your interest in the interviewee's expertise, and requesting a mutually convenient time for the interview.
  2. Choosing the Right Medium: Depending on the circumstances and preferences of both parties, select an appropriate medium for the interview, such as in-person, phone, or video call. Ensure you have a stable internet connection or a quiet and professional environment if conducting a virtual interview.
  3. Scheduling and Logistics: Agree on a specific date, time, and duration for the interview. Confirm any necessary details, such as the meeting location or video call platform, and ensure you have prepared any required materials or questions in advance.

Conducting the Interview

During the interview, it is crucial to create a positive and engaging atmosphere that encourages open conversation. Follow these strategies for a successful interview:

  1. Building Rapport and Creating a Positive Atmosphere: Begin the interview by expressing gratitude for the opportunity and briefly reiterating your interest in the interviewee's expertise. Use active listening techniques, maintain eye contact (if in-person or via video call), and display genuine curiosity.
  2. Active Listening and Asking Follow-up Questions: Pay close attention to the interviewee's responses, allowing them to fully express their insights. Ask follow-up questions to delve deeper into specific points, seek clarification, or gather additional information.
  3. Managing Time Effectively: Respect the agreed-upon duration of the interview and ensure that your questions and discussion remain focused. If necessary, politely steer the conversation back on track or ask if the interviewee has time for a few more questions toward the end.

Post-Interview Follow-up

After the interview, it is crucial to express gratitude, reflect on the insights gained, and maintain professional relationships. Follow these strategies for effective post-interview follow-up:

  1. Sending a Thank-You Note or Email: Within 24-48 hours of the interview, send a personalized thank-you note or email expressing your appreciation for the interviewee's time, insights, and advice. Briefly recap key takeaways from the interview to demonstrate your active engagement.
  2. Reflecting on Insights and Takeaways: Take time to reflect on the information and insights gained from the interview. Consider how the information aligns with your career goals and aspirations, and identify actionable steps you can take based on the advice received.
  3. Maintaining Relationships and Networking Opportunities: Informational interviews are not one-time interactions; they can lead to valuable long-term connections. Regularly engage with the interviewee through professional networking platforms, share relevant articles or resources, and offer assistance or support whenever possible.

Background and Experience Interview Questions

1. "Can you tell me about your career journey and the different positions you have held?"

  • How to Answer: Provide a concise overview of your professional trajectory, highlighting key milestones, roles, and experiences that led you to your current position.
  • Sample Answer: "I started my career in marketing as a junior associate, where I gained foundational knowledge in campaign management. Over the years, I progressed to roles with increasing responsibility, including a marketing coordinator position and my current role as a marketing manager."
  • What to Look For: Look for a clear progression and growth in the candidate's career, demonstrating relevant experiences and skills acquired along the way.

2. "What skills or qualifications have been instrumental in your career success?"

  • How to Answer: Highlight the key skills, qualifications, or certifications that have contributed to your professional achievements and are relevant to the position or industry.
  • Sample Answer: "One skill that has been instrumental in my career success is my ability to analyze and interpret data. Through extensive training and practical experience, I have developed a strong proficiency in data analysis tools such as Excel and SQL, which has allowed me to uncover actionable insights and make data-driven decisions."
  • What to Look For: Look for skills or qualifications that align with the requirements of the position and demonstrate the candidate's ability to excel in their field.

3. "What are some industry insights and trends that have influenced your career?"

  • How to Answer: Discuss your awareness of current industry insights and trends, showcasing your ability to stay informed and adapt to changes in the industry.
  • Sample Answer: "One of the key industry insights that has influenced my career is the growing importance of sustainability in the fashion industry. Recognizing this trend early on, I proactively sought opportunities to work with eco-friendly brands and developed expertise in sustainable fashion practices, which has positioned me as a sought-after professional in this niche market."
  • What to Look For: Look for candidates who demonstrate a proactive approach to staying updated with industry insights and trends, showcasing their ability to adapt and leverage emerging opportunities.

Company Knowledge Interview Questions

4. "What do you know about our company and why are you interested in it?"

  • How to Answer: Conduct thorough research on the company and showcase your knowledge by discussing key facts, values, and achievements. Explain why you are specifically interested in the company and how it aligns with your career goals.
  • Sample Answer: "I have been following your company for several years and have been impressed by your commitment to innovation and sustainable practices. Your recent product launches, particularly the use of renewable materials, align perfectly with my passion for environmentally conscious design. I am excited about the opportunity to contribute to your mission while advancing my career in a dynamic and forward-thinking organization."
  • What to Look For: Look for candidates who have taken the time to research the company and can articulate specific reasons for their interest, demonstrating alignment with the company's values and goals.

5. "What do you think are the main challenges and opportunities facing our industry?"

  • How to Answer: Demonstrate your understanding of the industry by discussing current challenges and opportunities. Offer thoughtful insights and potential strategies for addressing these challenges or capitalizing on opportunities.
  • Sample Answer: "In the retail industry, one of the main challenges we face is the rise of e-commerce and the shift in consumer shopping habits. However, I believe this also presents a significant opportunity for retailers to leverage technology and create seamless omnichannel experiences that blend the convenience of online shopping with the personal touch of brick-and-mortar stores."
  • What to Look For: Look for candidates who display a deep understanding of the industry and can identify relevant challenges and opportunities, showcasing their ability to think critically and strategically.

Career Goals and Motivation Interview Questions

6. "Where do you see yourself in the next five years?"

  • How to Answer: Share your career aspirations and goals, ensuring they are aligned with the position and company you are interviewing for. Emphasize your commitment to growth, learning, and contributing to the success of the organization.
  • Sample Answer: "In the next five years, I see myself taking on a leadership role within the marketing department, leveraging my expertise in digital marketing to drive impactful campaigns and spearhead innovative strategies. I am committed to continuous learning and staying updated with industry trends to ensure I can deliver exceptional results and contribute to the company's growth."
  • What to Look For: Look for candidates who have a clear vision of their career path and can articulate realistic and ambitious goals. Assess whether their goals align with the growth opportunities available within the organization.

7. "What motivates you in your work?"

  • How to Answer: Share what drives you professionally and what fuels your passion for your work. Highlight the aspects of your job that bring you the most satisfaction and fulfillment.
  • Sample Answer: "I am motivated by the opportunity to make a meaningful impact through my work. Knowing that I can contribute to solving complex problems or improving processes that positively impact individuals or communities drives me to give my best every day. I also find motivation in collaborating with diverse teams and learning from their unique perspectives."
  • What to Look For: Look for candidates who demonstrate intrinsic motivation, a genuine passion for their work, and a desire to make a positive impact. Assess their compatibility with the company culture and values.

Skills and Competencies Interview Questions

8. "Can you provide an example of a challenging situation you faced at work and how you resolved it?"

  • How to Answer: Share a specific example of a challenging work situation you encountered, explaining the actions you took to address the issue and the outcomes you achieved. Focus on demonstrating problem-solving skills, resilience, and the ability to work well under pressure.
  • Sample Answer: "In my previous role as a project manager, we faced a tight deadline and unexpected resource constraints. To ensure successful project completion, I conducted a thorough assessment of the situation, identified critical tasks, and prioritized them accordingly. I collaborated with team members to reallocate resources and streamline processes, resulting in the successful delivery of the project ahead of schedule."
  • What to Look For: Look for candidates who can provide specific examples of challenges they have faced, highlighting their problem-solving skills, adaptability, and ability to achieve positive outcomes in difficult situations.

9. "How do you manage your time and prioritize tasks?"

  • How to Answer: Share your strategies for effective time management and task prioritization. Highlight your organizational skills, ability to handle multiple responsibilities, and methods for ensuring deadlines are met.
  • Sample Answer: "To manage my time effectively, I rely on a combination of planning, prioritization, and delegation. I start each day by creating a detailed to-do list and assessing the urgency and importance of each task. I utilize productivity tools and techniques, such as the Pomodoro Technique, to maintain focus and maximize productivity. Additionally, I delegate tasks when appropriate to ensure efficient use of resources."
  • What to Look For: Look for candidates who demonstrate strong organizational skills, the ability to prioritize effectively, and the willingness to delegate tasks when necessary. Assess their capacity to manage deadlines and handle multiple responsibilities simultaneously.

Personal and Professional Development Interview Questions

10. "How do you stay updated with industry trends and advancements?"

  • How to Answer: Discuss the strategies you employ to stay informed about industry trends, new technologies, or relevant developments. Highlight any industry publications, conferences, online communities, or professional networks you actively engage with.
  • Sample Answer: "To stay updated with industry trends, I regularly follow industry thought leaders on social media platforms, subscribe to relevant industry newsletters, and participate in online forums. I also make a point to attend industry conferences and webinars to expand my knowledge and network with other professionals in the field."
  • What to Look For: Look for candidates who demonstrate a proactive approach to professional development and a genuine interest in staying abreast of industry trends and advancements.

11. "How do you handle feedback and criticism?"

  • How to Answer: Explain your approach to receiving and incorporating feedback and how you view criticism as an opportunity for growth. Emphasize your ability to remain open-minded, receptive, and adaptable when receiving feedback.
  • Sample Answer: "I value feedback as an essential tool for personal and professional growth. When receiving feedback, I actively listen, seeking to understand the perspectives of others. I take the time to reflect on the feedback and identify areas for improvement. I then develop an action plan to address the feedback and continuously work on refining my skills and competencies."
  • What to Look For: Look for candidates who display a growth mindset and a willingness to learn from feedback. Assess their ability to handle constructive criticism professionally and their commitment to self-improvement.

Teamwork and Collaboration Interview Questions

12. "Describe a situation where you had to work closely with a diverse team. How did you ensure effective collaboration?"

  • How to Answer: Share an example of a situation where you worked in a diverse team, emphasizing your ability to promote inclusivity, foster effective communication, and leverage the diverse perspectives and strengths of team members.
  • Sample Answer: "In a recent project, I worked closely with a team consisting of individuals from different departments and cultural backgrounds. To ensure effective collaboration, I facilitated open and inclusive communication channels, creating a safe space for everyone to share their ideas and concerns. I also recognized and celebrated the diverse strengths and expertise of each team member, assigning tasks accordingly to leverage their unique capabilities."
  • What to Look For: Look for candidates who demonstrate strong interpersonal skills, the ability to promote inclusivity, and a track record of successful collaboration in diverse teams.

13. "How do you handle conflicts or disagreements within a team?"

  • How to Answer: Share your approach to resolving conflicts within a team, emphasizing your ability to listen actively, find common ground, and facilitate constructive dialogue to reach a resolution.
  • Sample Answer: "When conflicts arise within a team, I believe in addressing them openly and transparently. I encourage all team members involved to share their perspectives and actively listen to each viewpoint. By finding common ground and focusing on shared goals, I work to facilitate open and respectful dialogue that leads to a resolution that benefits the team as a whole."
  • What to Look For: Look for candidates who demonstrate strong conflict resolution skills, the ability to foster open communication, and a commitment to maintaining positive working relationships within a team.

Adaptability and Resilience Interview Questions

14. "How do you handle change and adapt to new situations?"

  • How to Answer: Explain your approach to change and your ability to adapt to new situations. Highlight your flexibility, willingness to learn, and capacity to embrace new challenges.
  • Sample Answer: "I view change as an opportunity for growth and development. I embrace new situations by approaching them with an open mind and a willingness to learn. I proactively seek out resources and information to familiarize myself with the new environment, and I actively engage with team members to understand their perspectives and collaborate effectively."
  • What to Look For: Look for candidates who demonstrate a positive attitude toward change, adaptability, and a willingness to learn and grow in new situations.

15. "Describe a time when you faced a setback or failure. How did you handle it?"

  • How to Answer: Share an example of a setback or failure you experienced, explaining how you handled it and the lessons you learned from the experience. Emphasize your ability to bounce back, reflect on the situation, and use the setback as an opportunity for growth.
  • Sample Answer: "During a project, we encountered unexpected challenges that resulted in a setback. I took immediate action by conducting a thorough analysis to identify the root causes of the issue. I collaborated with the team to develop a revised plan, leveraging the lessons learned from the setback. This experience taught me the importance of adaptability, resilience, and the ability to think critically in challenging situations."
  • What to Look For: Look for candidates who demonstrate resilience, the ability to learn from setbacks, and a positive attitude toward challenges. Assess their problem-solving skills and their capacity to reflect on and grow from difficult experiences.

These informational interview questions cover a wide range of topics, providing valuable insights into a candidate's background, skills, motivations, and ability to navigate various work-related situations. By preparing thoughtful and well-crafted responses, candidates can leave a lasting impression on hiring managers and demonstrate their suitability for the position. Likewise, hiring managers can use these questions to gain deeper insights into candidates' qualifications and determine their potential fit within the organization.

Advanced Strategies for Informational Interviews

To take your informational interviews to the next level and extract deeper insights, consider implementing these advanced strategies.

Probing for In-Depth Insights

To gain more in-depth information during the interview, employ the following strategies:

  1. Follow-up Questions for Detailed Responses: When the interviewee shares a particularly interesting insight or experience, ask follow-up questions that encourage them to provide more details. This will help you gain a deeper understanding of their thought processes or specific examples.
  2. Requesting Practical Examples and Case Studies: Ask the interviewee to provide practical examples or case studies that illustrate the concepts or challenges discussed. This can provide tangible insights and help you apply the information to real-world scenarios.
  3. Seeking Personal Anecdotes and Lessons Learned: Inquire about personal anecdotes or lessons the interviewee has gained from their experiences. These stories can offer valuable wisdom and provide context to the interviewee's career journey.

Handling Challenging Situations

During an informational interview, you may encounter challenging situations or sensitive topics. Here's how to navigate them gracefully:

  1. Dealing with Nervousness or Anxiety: If you feel nervous or anxious during the interview, take a deep breath and remind yourself of your preparation. Focus on actively listening to the interviewee, and don't be afraid to ask for a moment to gather your thoughts if needed.
  2. Addressing Difficult or Sensitive Topics: If the conversation touches on sensitive topics, such as job loss or failure, approach them with empathy and respect. Show understanding and provide a safe space for the interviewee to share their experiences if they feel comfortable doing so.
  3. Handling Unexpected Responses: If the interviewee's response surprises you or does not align with your expectations, maintain professionalism and curiosity. Politely ask for clarification or further information to gain a better understanding of their perspective.

Leveraging Informational Interviews for Career Advancement

Informational interviews can be powerful tools for advancing your career. Here are strategies for maximizing the benefits of these interviews:

  1. Using Insights to Shape Your Career Path: Reflect on the information gathered from multiple interviews and use it to refine and adjust your career goals. Identify areas where you may need additional skills or experience and develop a plan to acquire them.
  2. Applying Knowledge to Professional Development: Apply the insights gained from informational interviews to your professional development efforts. Seek opportunities to acquire new skills, pursue relevant certifications or training, and expand your knowledge base.
  3. Expanding Your Network and Job Opportunities: Maintain connections with the professionals you interviewed and leverage those relationships for networking purposes. Attend industry events, engage in online communities, or join professional associations to broaden your network and increase your chances of finding job opportunities.


Armed with the strategies, questions, and tips provided throughout this guide, you are well-prepared to conduct successful informational interviews. Remember, informational interviews are not only about gathering information but also about building relationships and seizing opportunities for professional growth. So go forth, reach out to professionals in your desired field, and unlock valuable insights that will shape your career journey.