How to hire Counter Attendants

January 31, 2024
How to hire Counter Attendants

This article will guide you through everything you need to know about hiring Counter Attendants. There are several other titles for Counter Attendants, including: Waitstaff, Food Runners, Bussers, Dishwashers, and Kitchen Help.

The key responsibilities of Counter Attendants

The responsibilities of counter attendants vary depending on the type of establishment they work in. However, generally, their responsibilities include taking orders from customers, preparing food and drinks, and serving customers. They may also be responsible for cleaning up after customers, and restocking supplies.

Essential tasks of a Counter Attendant

These are some essential tasks that Counter Attendants often tackle in their day-to-day work:

  • Counter attendants must be able to work quickly and accurately in a fast-paced environment.
  • They must be able to understand and follow customers’ orders.
  • They must be able to calculate change and understand basic math.
  • They must be able to take payments and provide correct change.
  • They must be able to keep track of the items that have been ordered and ensure that they are all accounted for.

Expert advice on hiring Counter Attendants

These signals will help you decide whether a candidate is suitable for the job:

  • Define the job duties and responsibilities in the job posting and during the interview process. This will help attract candidates who are a good fit for the role.
  • Look for candidates with customer service experience, as they will likely have the skills needed to interact with customers effectively.
  • Consider candidates who have experience in a similar role, such as a cashier or customer service representative.
  • Look for candidates who are friendly, outgoing, and able to handle difficult customer interactions with grace.
  • Consider asking for references from previous employers to get a sense of a candidate's work ethic and customer service skills.
  • Train new hires on company policies, procedures, and customer service best practices. This will help them feel prepared and confident in their role.
  • Consider offering ongoing training and development opportunities to help counter attendants grow and improve their skills.

Interview questions for Counter Attendants

These questions will help you find the right candidate for this position:

  1. What is your customer service experience?
  2. How would you handle difficult customer service inquiries?
  3. What is your availability?
  4. How do you handle criticism from customers?
  5. What would you do if you received a complaint about the food?

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For more information on hiring Counter Attendants, take a look at our expert-crafted job description.