Organizational Chart

July 18, 2023
Hiring & Recruiting
Learn about organizational charts, their importance, benefits, types and best practices for making the most effective organizational chart.

What Is an Organizational Chart?

An organizational chart is a visual representation of the structure of an organization, depicting the roles, relationships, and reporting lines within the company. By providing a clear and concise illustration of the hierarchy and division of labor, it presents an overview of how a company is organized.

An organizational chart is typically presented in a hierarchical format. It showcases the different levels of management, departments, and their interconnections in an organization. In an organizational chart, boxes or shapes are used to represent each position or department. Lines and arrows are used to connect these boxes and illustrate the communication channels or flow of authority between them.

Importance of an Organizational Chart

The importance of an organizational chart is as follows:

1. It Clarifies Roles and Responsibilities

An organizational chart offers employees a clear understanding of their roles and the reporting structure, thereby promoting a sense of responsibility and ownership. This goes a long way in reducing ambiguity, streamlining decision-making processes, and boosting productivity.

2. Improves Communication and Collaboration

An organizational chart can be an excellent tool for strengthening communication and collaboration across departments. It visualizes the reporting relationships and departments to make it easy to identify key contacts, establish lines of communication, and foster cross-departmental cooperation. This leads to improvements in efficiency and teamwork.

3. Promotes Scalability

Having a scalable structure is critical as businesses grow and develop. An organizational chart can help plan for the future by spotting potential problems or gaps in the structure. It can also help identify chances to delegate tasks, change the structure, or hire more people. This ensures that the organization stays flexible and ready for future challenges.

4. Organizational Charts are Necessary for Streamlined Decision-Making

An organizational chart helps define decision-making authority and keeps everyone on the same page. It makes it easier for managers and leaders to quickly know who's responsible for what and make informed decisions. This streamlines decision-making and ensures key decisions are made by the right people, resulting in a more agile and responsive organization.

Benefits of an Organizational Chart

Having clear and concise organizational charts offers numerous benefits to an organization. Let's have a look at the most significant ones:

1. Better Employee Onboarding

An organizational chart can help new employees get up to speed with the company's structure and their role in it, making it easier for them to settle in and get started. This helps speed up the onboarding process and cuts down on the amount of time it takes to get up to speed.

2. More Transparency and Accountability

An organizational chart helps to make things more clear-cut by laying out who reports to whom and who has authority. Since everyone knows who they have to answer to, it creates an atmosphere of cooperation, transparency, and accountability.

3. Efficient Succession-Planning

An organizational chart can be an excellent tool for succession planning. It helps organizations spot potential leaders and high-caliber employees. Through this, organizations can nurture talent, find skill gaps and create strategies for a smooth transition when personnel changes or growth happens.

4. Organizational Chart Is Helpful in Organizational Restructuring

Additionally, an organizational chart can be of significant help when an organization is undergoing headcount optimization or restructuring. It serves as a blueprint that can help identify redundant roles, streamline workflows, and ensure the revised structure aligns with the organization's goals.

Key Features of Organizational Charts

The most important features of an organizational chart are as follows:

  • Hierarchical Levels: An organizational chart contains the different levels of an organization, from those at the top to those at the bottom. These levels show the order of command and the positions people hold in the organization. By showing the structure in a visual way, these charts make it easy to understand who has the authority and who makes the decisions.
  • Depiction of Reporting Relationships: An organizational chart also shows the reporting relationships in an organization. It's a visual representation of the lines of authority, communication, and how each person or department is connected. It gives us an understanding of the flow of information, decision-making, and who is accountable for what.
  • Department and Divisions: Another feature of organizational charts is that they also show the different departments and divisions in an organization. They usually show each department in a separate box or rectangular shape, making it easier to understand the different business units and how they all fit together.
  • Span of Control: The span of control is another major feature of organizational charts. It's basically the number of people a manager is in charge of. The chart demonstrates the relationship between the manager and their direct reports, giving clear insights into the distribution of authority.
  • Lines of Communication: Organizational charts often include lines or arrows that illustrate the communication lines between people or departments. These lines show how information, collaboration, and coordination flow within the organization. Knowing the communication lines helps employees figure out who to go to for certain things and boosts communication effectiveness throughout the organization.

Types of Organizational Charts

Organizational charts are primarily of three types. Let's have a glance at each of them:

1. Hierarchical Organizational Chart: A hierarchical chart is the most popular type of organizational chart in existence today.  It's set up in a top-down format, with each level of management displayed in a vertical line. It clearly depicts the chain of command, from the highest-ranking exec at the top to the lowest-level employees at the bottom. This type of chart is great for traditional organizations that have a clear reporting order.

2. Matrix Organizational Chart: A matrix chart can be a great fit for organizations that have a project-based or cross-functional system. It represents the connections between different teams or departments with a grid-style layout. In this type of chart, employees can report to both a functional manager and a project manager, which helps to foster collaboration and allows for more flexibility.

3. Flat Organizational Chart: In a flat chart, there's less hierarchy and fewer managerial levels, making for a more collaborative, empowered, and communicative atmosphere. Decentralized or team-based organizations often utilize this type of structure to create an agile and dynamic working environment. Employees are given more autonomy and decision-making power, leading to a greater sense of ownership and open dialogue.

Organizational Charts Limitation and Considerations

Let's discuss the most common limitations of organizational charts and ways to overcome them effectively:

1. No or Limited Depiction of Informal Relationships

  • Organizational charts are indeed useful, but their lack of ability to show informal networks and relationships within an organization is a major drawback.
  • Things like mentorship connections or collaboration between departments can have a huge effect on communication and decision-making, so it's important to take these into account.
  • To overcome this issue, organizations should use additional tools or techniques like social network analysis or relationship mapping to visualize and understand informal networks.

2. Static Nature

  • Organizational charts give us a static snapshot of an organization's structure at a specific moment. However, that's not how actual organizations work all the time.
  • Organizations are dynamic entities that continuously evolve and change. Internal and external forces can cause roles, departments, and reporting relationships to shift over time.
  • To overcome this, organizations should regularly update their organizational charts and include all the changes made recently. Consider using digital platforms or intranets to communicate the changes and provide the latest version of the chart to all the employees.

3. The Issue of Oversimplification

  • Organizations can be pretty complex, with lots of levels, cross-functional teams, and matrix structures. Making one chart to show it all can be tough. On top of this, over-simplifying the structure can lead to confusion among employees.
  • To get around this, organizations can make multiple charts or diagrams that focus on certain parts of the structure. That way, employees can get more info without feeling overwhelmed by the complexity.

4. Lack of Representation of Virtual Teams

  • With the rise of remote and virtual teams, traditional organizational charts which mainly focus on physical locations may no longer be enough.
  • To ensure accurate representations of all the teams of your company, it's a good idea to explore digital tools and platforms for creating charts.
  • Such platforms will allow you to create virtual organizational charts which show remote members and their relationships. This is essential for success in today's global work environment.

Best Practices to Make Effective Organizational Charts

1. Keeping it Simple and Clear

  • An organizational chart should be appealing, clear, and simple to understand.
  • Label positions and departments clearly, using concise job titles.
  • Use the same shapes and colors to represent each position or department in order to provide clarity and understanding. This goes a long way in reducing confusion and ensuring everyone is on the same page.

2. Carefully Including Key Information

  • Include critical information like job descriptions, reporting relationships, and contact details in your organizational chart.
  • Give employees and team members a quick go-to resource for finding important information about their colleagues and superiors. This way, they don't have to search around when they need to know something – it's all right there in the chart!

3. Regularly Updating the Organizational Chart

  • Be sure to keep your organizational chart updated - it should always reflect the organization's current state.
  • When personnel change, new positions are created, or the reporting structure shifts, make sure to update the chart.
  • Take out the time to review and revise it regularly so it remains accurate and relevant.

4. Consider Scalability While Drawing the Chart

  • When designing your organizational chart, think ahead and plan for the potential growth of your organization.
  • Consider the possibility of expansion or restructuring and create a chart that can be easily updated or modified.
  • Opt for a flexible or modular chart format, so you can quickly make any necessary adjustments. This will ensure that you don't have to start from scratch if changes are needed.

5. Asking For and Implementing Feedback

  • Get your team involved whenever putting together and revising the organizational chart.
  • Ask for their feedback and ideas to make sure the chart is accurate, clear, and matches what they know about how the company is structured.
  • Adopting a collaborative approach like this helps employees feel like they have a stake in the company and are part of the team.


Organizational charts have become an essential tool for today's businesses. They clearly depict an organization's layout, giving employees the power to stay informed, boosting communication between departments, and helping make decisions quicker and more efficiently.

By leveraging the power of organizational charts, companies can develop a strong foundation, streamline processes, and create a collaborative atmosphere for long-term success. It is important to embrace the organizational chart as a beneficial tool and unlock its potential to help your organization reach new heights of success!