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Telesales B2C

Telesales B2C

Evaluates essential telesales B2C skills: objection handling, SPIN selling, communication, relationship building, and customer management.

Preview assessment
Type
Hard skills
Time
10 min
Level
Basic
Languages
English

Telesales B2C test: Identifying next-level selling stars

Designed to spotlight top telesales talents, our B2C test delves deep into the skills that matter. From mastering SPIN selling to building lasting customer relationships, it's the definitive tool for unearthing professionals ready to boost your sales figures and enhance the customer experience.

Unique features of the Telesales B2C assessment

  • Comprehensive evaluation: Ensures no key competencies are overlooked by analyzing candidates across a wide spectrum of essential B2C selling skills.
  • Real-world scenarios: Provides insights into candidates' practical abilities by examining them through realistic challenges they'll encounter.
  • Direct connection to performance: Accurately predicts candidates' success in real telesales environments by measuring critical skills like objection handling and relationship building.
  • Engaging test experience: Our assessment is crafted to keep candidates engaged while accurately gauging their skills, guaranteeing a positive experience.
  • Data-driven insights: Ultimately finds the perfect fit for your team by offering detailed feedback that aids in making informed hiring decisions.

Topics covered in the Telesales B2C pre-screening test

The Telesales B2C candidate screening assessment dives into various critical capacities including:

  • Objection handling: Candidates' abilities to navigate and address customer objections effectively.
  • SPIN selling: Understanding and application of the SPIN technique in real sales scenarios.
  • Effective communication: Evaluating articulate and clear communication skills crucial for telesales success.
  • Relationship building: Aptitude in creating and maintaining strong customer relations.
  • Customer management: Proficiency in managing and responding to customer needs and complaints.

Best use of the Telesales B2C skills assessment test

This comprehensive test is specially designed for evaluating candidates applying for positions such as:

  • Telesales representatives: Perfect for identifying those with the charisma and skillset essential for high-volume B2C sales success.
  • Customer service representatives: Ideal for those who interact with customers daily, requiring refined objection handling and relationship-building skills.
  • Inside sales managers: Useful for assessing leadership candidates' understanding of essential telesales techniques and their ability to coach others.
  • Account managers: Offers insights into candidates' competency in customer management and long-term relationship nurturing.
  • Direct sales agents: Assess readiness and capacity to engage customers directly and make sales over the phone, showcasing excellent communication and selling skills.

Test FAQ

What is HiPeople?

HiPeople is your ultimate solution for streamlining the hiring process and securing top talent for your organization. Through our AI-powered assessments and reference checks, we ensure fast, unbiased, and efficient hiring decisions. Whether you need an all-in-one platform or specific services tailored to your needs, HiPeople offers a comprehensive solution to hire talents that truly fit the job.

How to get started with this test?

Getting started with HiPeople is as easy as 1-2-3! Simply book a demo or sign up for our free Assessment starter-kit, where you can test unlimited candidates and experience the power of our platform firsthand. With access to over 400 tests and the ability to create custom questions, you'll be equipped to identify top talents swiftly and efficiently. Plus, with our user-friendly interface and seamless integration with your existing workflows, you'll be up and running in no time!

Can I customize the test with my own questions?

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Organizations incorporating our assessments early on in their hiring process report significant benefits: 91% less screening time, 62% faster time-to-hire, $801 cost savings per hire, and 21x fewer mis-hires. This efficiency ensures you're making informed decisions from the outset, leading to better hires and streamlined recruitment processes.

Is this test valid and reliable?

Aboslutely! HiPeople's assessments are grounded in reliable data, psychological research, and a robust scientific process. Our expert science team ensures that every aspect of our assessments is evidence-based and scientifically rigorous. By leveraging People Science, we optimize recruitment processes, providing businesses with actionable insights about candidates. With modules designed to offer a comprehensive view, you can trust that our assessments provide accurate and meaningful data to inform your hiring decisions.

Can HiPeople integrate with our ATS?

Absolutely! HiPeople integrates with 20+ ATS and Slack. If you cannot find your ATS in the list, reach out to us and we’ll work on getting your ATS on the list.

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Tiera Dobbins

Talent Acquisition Services & Operations Manager

Sarah Garner

Director of Recruitment and Outreach

Prem Kumar

Talent Acquisition Manager - Recruitment & Employer Branding

Alex Anderson

Learning & Development Specialist

Maximilian Rauschen

Head of Talent Acquisition

Matthias Schmeisser

Global Senior Director, Talent Acquisition & Employer Branding

Charlie Boyle

Senior Lead, Talent Acquisition Policy, Operations & Technology

Janna Karwaski

Senior Director of Workforce Optimization